FAQ

FREQUENTLY ASKED QUESTIONS

Q: Do you offer refunds or returns?
A: All sales are final - no refunds or returns. Please check measurements carefully before ordering!

Q: How long does shipping take?
A: 7-15 business days after your order is processed (2-3 days). We know it's not Amazon-fast, but it's worth the wait!

Q: Why is shipping so long?
A: We partner with international suppliers to bring you trending pieces at affordable prices. We're working on faster options!

Q: What if my item doesn't fit?
A: Check our size charts before ordering! Sizes can run small or large depending on the style. Measurements are on every product page.

Q: What if my package is lost?
A: Email us at hello@puffeofficial.com with your order number and we'll track it down.

Q: Do you restock sold-out items?
A: Sometimes! Follow us on Instagram/TikTok (@puffe.official) for restock alerts.

Q: Can I change my order after placing it?
A: Email us ASAP at hello@puffeofficial.com - if we haven't shipped it yet, we can try to update it.

Q: What payment methods do you accept?
A: Credit/debit cards, PayPal, Shop Pay, and more through our secure checkout.

Q: Are your products good quality?
A: We handpick every piece and check supplier reviews. Quality varies by item, but we stand by what we sell.

Q: How do I track my order?
A: You'll get a tracking email once it ships. Check spam if you don't see it!

Still have questions? Email hello@puffeofficial.com 💕